Your voucher and credits

If Peaklight has issued you credit, it arrived as an email. This page explains what that email means, how the balance behaves, and where you can see it for yourself.

The email you received

The email comes from accounts@peaklight.ai with the subject "Your peaklight.ai credit". It tells you four things:

• The amount of credit on your account, in dollars.
• Your voucher code. In this page we will write codes like EXAMPLE-CODE-NOT-REAL, which is exactly what it says it is. Your real code is in your email, and you will see it again as the grant line in your console's credit history. Treat it like money, because it is.
• How long it is valid. The email states the date your credit is valid until.
• The console address, where your balance lives.

Two things the email will never contain: a password, and any description of your credit as a discount. Your console access arrives as a separate link where you set your own password, covered in Signing in. We never send passwords by email, so an email claiming to be from us that contains one is not from us.

Credit, not a discount

This distinction is deliberate and it is in your favour. A discount changes the price of one thing. Credit is a balance: it applies against any line item on any invoice, in full, until it runs out. The setup fee, the monthly service, an add-on, it makes no difference. Your credit draws down against whatever you owe next.

How long credit lasts

Credit issued from a voucher is valid for three months from the day it is issued. The exact date is stated in your email, so you do not have to work it out. Credit that reaches its date without being used stops counting toward your balance.

If your email states different terms, your email is right for your credit. What we will not do is change the terms of credit you already hold without telling you.

Where you see it

Sign in to the console and open Billing. If you hold credit, a Credits panel is there, and it shows two things:

• Your available balance, as a single figure.
• The history underneath it: every movement of credit, dated and described, with its amount. The grant that created your balance is a line here, and so is every drawdown against it.

The balance is nothing more than the sum of those lines, so the figure and the history can always be reconciled against each other, and against your invoices. You are never asked to trust a number you cannot check.

If you have never been granted credit, there is no Credits panel at all. Not a zero, not an empty box. The console only shows you a balance when there is genuinely one to show.

When credit runs out

Your balance never shows a negative number. Credit is drawn down only as far as it goes; anything beyond it is billed as cash on your invoice, as a plain remainder. So a $2,250 credit against $2,900 of charges reads as a balance of zero and an invoice for $650, not as a balance of minus $650.

What you cannot do with a voucher in the console

There is no screen for redeeming, requesting, or buying a voucher. Credit is issued by your account manager, and issuance is a conversation with us rather than a form in the product. If you believe you were promised credit that is not showing in your console, that conversation is the fix, and the history table is the shared record you both look at.