We Fix The Mess
The broken CRM. The failed ERP implementation. The vendor who disappeared after cashing the check. We fix what others won't touch.
Why We Exist
Every week, we talk to SMB owners who've been burned. They bought a CRM that doesn't match their sales process. They paid six figures for an ERP that nobody uses. They hired a consultant who delivered a pitch deck and an invoice, nothing else.
The dashboards show green while the business bleeds. The data is there but the truth isn't. And when they ask the vendor for help, they get ghosted or upsold.
We started PLAI because we got tired of watching good businesses suffer from bad implementations. We've been on both sides: the consultant who inherits the mess, and the operator who has to live with it.
We don't sell software. We don't do discovery calls that turn into sales pitches. We diagnose what's actually broken and fix it.
Who We Are
Chadi Abi Fadel
Founder
I've spent years watching businesses struggle with systems that don't work. CRMs that lie. ERPs that nobody uses. Vendors who promise transformation and deliver frustration.
Before PLAI, I was the person called in to fix what the last consultant broke. I saw the pattern: good businesses, bad implementations, and no one willing to clean up the mess.
Now we do it differently. No long discovery phases. No elaborate proposals. We look at what's broken, tell you the truth, and fix it.
What We Actually Do
CRM Recovery
Your sales team hates the CRM because it doesn't match how they sell. We fix the data, fix the process, and fix the trust.
ERP Rescue
Failed implementation? Inherited a mess? We clean up the data, rebuild the workflows, and actually train your team.
AI Integration
Not chatbots. Real AI that automates the boring stuff, surfaces the truth in your data, and actually helps.
Vendor Recovery
Your last consultant disappeared. We pick up where they left off and actually finish the job.