Peaklight

Use cases: hotels

An AI employee for your hotel's inbox

Guests write at all hours. A managed AI employee answers the routine questions from your hotel's own documents, and hands a guest to your staff the moment a person is needed.

Working today

Guest questions, answered from your documents

Check-in times, parking, breakfast hours, late checkout: the questions that fill a hotel inbox get answered in your voice, from documents you control. The employee does not improvise house policy. It answers from what your hotel has written down, and what it may say is enforced in software outside the model.

This fits if

  • Guests write at midnight and wait until the morning shift
  • Peak season triples the inbox, not the front desk
  • The same twenty questions, every day, in three languages
A late checkout request, answered from the house guideIllustrative
  1. RequestGuest asks if late checkout is possible on Sunday
  2. KnowledgeHouse guide cited from the hotel’s own documents
  3. PolicyLate checkout is offered only per the written house rules
  4. ActionAnswer sent in the hotel’s voice
  5. AuditQuestion, sources and answer recorded and reconstructable

Working today

A guest who asks for a person reaches one

Routine gets handled; judgment gets escalated. When a guest asks for a person, the request is recognised, filed to your staff with the whole conversation attached, and the guest is told a person is coming. Your team watches every conversation from the console and can take over mid-thread at any time.

This fits if

  • You want the human touch kept, not replaced
  • Complaints and billing disputes belong with your staff
  • You need to see what was said, not take it on faith
A billing dispute that needs the managerIllustrative
  1. RequestGuest asks to speak to the manager about a charge
  2. PolicyA request for a person always reaches one
  3. ActionEscalated to your staff; conversation handed over
  4. ResponseGuest told, in the same chat, that a person is on the way
  5. AuditThe escalation and the handover recorded

Channels, stated honestly

Where the employee works

We tell you what runs today and what is scheduled, and we put the difference in writing before any engagement starts.

  • Governed chatWorking todayThe employee answers through chat surfaces the hotel controls, with every conversation visible in the console.
  • WhatsApp BusinessScheduledConnecting a hotel-owned WhatsApp Business account is scheduled work on our roadmap, delivered as a dated milestone in your scope of work.
  • InstagramScheduledInstagram messaging is scheduled work, dependent on Meta’s data access policies, and is scoped as its own milestone.
  • Phone callsYours by designVoice stays with your staff deliberately. We do not automate the phones; that is where your human touch lives.

Run a hotel? Tell us what your inbox looks like.

We will tell you honestly what an AI employee can take off your front desk today, and what would be scheduled work.

Talk to us